FAQ's – Hickey Lipsticks
Shopping online at hickeylipstick.com is easy and convenient. Whether you are looking for Gluten Free, Natural or Eco Friendly products, our FAQs can answer all your questions about ordering from our website. Learn more about the Refillable Lipsticks with cases we offer and how to place an order today!
What do I get when I order a Hickey?
Each Hickey Lipstick comes with one lipstick and is interchangeable and refillable. Each Hickey Lipstick is in a beautiful box with a grosgrain ribbon that you keep in order to use to attach your Hickey Lipstick to your jeans belt loop, tie on your wrist for a wristlet, attach to your purse etc keeping your lipstick handy at all times. Each Hickey Lipstick comes with a delicate chain with sizing for two lengths. We include our logo silk carry bag to keep your Hickey forever!
Is there a limit on the number of orders I can place?
No, we are excited for you to own all of our lipstick colors and refillable cases! As well as share as gifts for your friends. Hickey Lipsticks are especially great for bridal parties!
What is your shipping policy?
Standard shipping arrives in 3-5 business days. Please allow an additional 1-2 business days for your order to process before its shipped. Standard shipping* is available for order with delivery addresses within the US and territories, excluding PO boxes and rural routes.
Free Shipping on all USA orders
Where is my order? How do I track it?
You will receive tracking info as soon as your order is placed.
I received the wrong order. How do I get it rectified? Please send email to email@example.com and we will rectify immediately. We strive to keep all of our customers overly happy at all times.
Can you send samples?
We do not currently have samples. A great way to experience our luxurious long lasting clean formulas is to order one of our refills for $12!
Is there a discount for bulk orders? Yes, we have bundle offers on a regular basis, if you are interested in something in for events/parties please email firstname.lastname@example.org for custom pricing.
My Credit/Debit Card is not going through. What could be the issue?
Please check info and try again or email us at email@example.com for assistance in processing for you.
What is the meaning of ‘Clean Beauty?'
Hickey Lipsticks formulas are comprised by clean ingredients by the standards of Credo Clean Beauty standards. We are free of all chemicals and toxins per The Dirty List. Hickey lipsticks were created with authenticity, integrity to the best quality ingredients without sacrifice to performance and sustainability.
Is Hickey Lipstick Vegan?
No, as we do use a small amount of beeswax.
Can I place an international order?
If we do not currently offer shipping to your location please email firstname.lastname@example.org and we will do our best to accommodate your purchase. Shipping rates will apply.
Can you Gift-Wrap my Hickey?
Please email email@example.com for any special requests and we will always do our best to exceed your expectations.
*additional cost may apply
Can I return or exchange my order?
If you wish to return a product, please do so within 30 days from the ship date for a refund on the purchase price, less the cost of shipping. Refunds will be credited to the original credit card used for payment. Purchases of E-gift cards and sale items cannot be returned for a refund.
Naturally, we cannot take returns on overly used products, as determined by Hickey Lipsticks or products not bought online at HickeyLipstick.com.
To return an item(s) please follow these steps:
Contact us via the Contact Us form or by email firstname.lastname@example.org and write “Return” in subject line, please include your full name and order number in the email. You will receive return instructions via email.
We recommend shipping your return in the original box with a service that provides tracking and/or insurance as we are not responsible for any packages lost in transit.
Your return will be processed promptly upon arrival. Please allow 2-3 weeks from the shipping date for your account to be credited. Shipping and handling are not refundable.
Does Hickey Lipstick test on animals?
We do not do any testing on animals and will continue to remain cruelty free forever.